Here's a news release that caught my eye this morning. Having worked for an Ottawa-based company and lived there very briefly, Mitel has been a favorite company to watch for a long time. My good friend Dan York isn't there any more, but they're still a company I pay attention to. In many ways, I feel they're and under-respected sleeper, and I like it when they get their due.

rostrvm is a real leader in contact center solutions, so I'd say this is a really great fit.

Mitel CTI integration added to the rostrvm contact centre platform

Woking (UK), August 2008 - Rostrvm Solutions, a member of the Mitel Solutions Alliance program, has added native support for Mitel PBX platforms to the rostrvm contact centre software suite delivering progressive applications such as automated dialling, data & skills based inbound call distribution, call centre agent support tools, media blending and business driven management information.

This new development is now available to Mitel users as a complement or alternative to rostrvm's VoIP based Invex architecture to deploy rostrvm contact centre functionality.

rostrvm applications communicate with the Mitel switch through the MiTAI (Mitel Telephony Application Interface). This is a telephony API designed for applications requiring sophisticated call control and IP Communications Platform (ICP) control functionality. It supports third-party call control capabilities permitting rostrvm to undertake a range of functions from simple inbound and outbound call control to full contact centre management.

Lindsay Brown, Technical Director, Rostrvm Solutions commented "We have a long history of enhancing call centre productivity with sophisticated contact centre applications. Direct integration with Mitel is a further demonstration of the openness of our technology and our ongoing commitment to offering the most flexible options to our customers."

About Rostrvm Solutions www.rostrvm.com
Rostrvm Solutions is a leading provider of contact centre software applications that make call centres and contact centres work efficiently and effectively.

Based in Woking, Surrey it was established in 1986, and was previously a division of royalblue, the financial trading applications company. Rostrvm Solutions is now privately owned.

The company has built a solid reputation as a leading software developer of a suite of applications that help organisations to achieve and exceed business objectives whilst delivering personalised customer service.

The rostrvm call centre application is established across a broad spectrum of industry sectors with customers including EDF Energy, First Choice Holidays, London Borough of Wandsworth, Nottinghamshire County Council, Asia Risk Technologies and Autonet Insurance