Why Has Your Business NOT Integrated VoIP
I just posted about a white paper from Quintum in my last post, and that triggered a thought...a question.
If your business hasn't already integrated VoIP in some form or fashion, why not? What's holding you back?
I find that every forward-thinking business I work with, both large and small, has recognized the value of voice and data integration and already made some move to shift heavily to some integration of VoIP technologies into their corporate voice services. It's not a cutting edge, dirsuptive techonology any longer. IUt's a sustainable, proven mainstay of voice services.VoIP has passed well beyond being a disruptive technology, into the space of a sustaining one.
Without a framework or architecture in the business network that embraces VoIP technology, the foundation for evolution to Communications Enhanced Business Processes (CEBP) just doesn't exist.
If your company hasn't done anything to move forward with VoIP solutions, I'd really like to hear some of the business arguments that are holding you back. Please comment.
If your business hasn't already integrated VoIP in some form or fashion, why not? What's holding you back?
I find that every forward-thinking business I work with, both large and small, has recognized the value of voice and data integration and already made some move to shift heavily to some integration of VoIP technologies into their corporate voice services. It's not a cutting edge, dirsuptive techonology any longer. IUt's a sustainable, proven mainstay of voice services.VoIP has passed well beyond being a disruptive technology, into the space of a sustaining one.
Without a framework or architecture in the business network that embraces VoIP technology, the foundation for evolution to Communications Enhanced Business Processes (CEBP) just doesn't exist.
If your company hasn't done anything to move forward with VoIP solutions, I'd really like to hear some of the business arguments that are holding you back. Please comment.
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In our neck of the woods (Maine/NH) not a lot of the integrators have done a good job getting up to speed with IP Telephony. People equate early problems with Vonage service with anything IP and voice.
While that is easy enough to talk around with properly designed and implemented internal systems (new switching & implementing QoS), the jump to an ITSP with the local quality of many of our ISP's is more risk than many SMB's are willing to take.
I'm sure things are different in the large population areas. And as our ISP's roll out the ability to honor QoS flags adoption will improve. The tides are starting to turn however.
People demand much more quality of their business phones than they do for any of their other communications systems. Any little bobble and we hear about it. A cell phone is a cell phone... they expect it to be terrible. Same with a call across the Internet.
Posted by: Mike Picher | May 22, 2008 3:07 AM