VoIP Call Centers on the Rise
Here's a story from ZDnet this morning. It indirectly reinforces one of the driving themes of last week's VoIP Developer Conference. VoIP won't be driven by the technology in the future. It will be driven by business applications. We've seen several reports projecting call center growth in the last couple of weeks. This trend points out that VoIP disruption has indeed occured. VoIP is a mainstream technology being deployed across varying levels of enterprise business.
Call centers ramp up VoIP
By Sylvia Carr, Silicon.com
Published on ZDNet News: August 15, 2006, 8:40 AM PTA report from the Yankee Group says that despite VoIP adoption lagging behind earlier predictions, the call center market is embracing the technology.
Forty-seven percent of call centers are expected to roll out VoIP by 2007, compared with just 17 percent in 2005.
The key reasons for using the new technology are to manage multiple call center sites cheaply and flexibly, and to be able to place agents anywhere, including at home.
Technorati Tags: VoIP, call centers, unified communications
Technorati Tags: VoIP, call centers, unified communications
Email This!
Digg it!
Sphere it!
Del.icio.us
Reddit!
Newsvine