Driving VoIP in the workplace
Here's an article that provides a good look at some realities ahead for VoIP
Panek goes on to address reality. Consumers don't care about VoIP, web phone, or any other fancy name a provider watns to make up. They care about service. They care that it works. And they care about price.WILL CONSUMERS DRIVE VOIP IN THE WORKPLACE? - TelephonyWorld @ 8:52 pm PST
By Don Panek, TelephonyWorld Editor.Last week I talked about how businesses can leverage VoIP contact center solutions to gain substantial benefits throughout the entire organization, particularly when selecting pure play VoIP communication systems. I received a lot of positive feedback on that article from both vendors and business decision makers.
An interesting thing happened during the course of talking with some of these different people about VoIP in general, and the adoption of it within the enterprise and even SMBs. It seems that the majority of folks I talked with on the receiving end of the equation, that would be the buyers, are more familiar with "Consumerized" VoIP. Now of course I think I made that word up, but what I mean is that on the consumer side of the business, VoIP seems to be a bad word to the marketing folks. VoIP as we know and love it, is not called VoIP, but rather prettier laymen type words like "Web phone", "Digital Phone Service" and so on.
As people experience less VoIP as dial tone and more VoIP as unified communications (integration, integration, integration), they'll bring that requirement into business more and more.
Panek said - The smart vendors I pointed out last week who have the interaction centers and the unified communication platforms may do themselves a bit of a favor now and start investigating those bundling options with some OEMs.
Truer words were never spoken. This article dovetails nicely with my recent Finding the money in VoIP.
Technorati Tags: VoIP, unified communications, voice integration
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