I caught this press release and quickly noted that training, especially VoIP specific training, is always in short supply. VoIP systems are often supported by a blend of traditional telecommunications people and LAN/WAN networking specialists. Options like this provide enhanced tools to better maintain and manage VoIP services.

Learning and support for VoIP telephone systems
LearningGuide | Den Bosch, Netherlands | 15-May-2006

Installations of VoIP telephones are outpacing installations of traditional telephone systems. The benefits for users and the potential cost savings for companies are considerable but how can managers be sure that staff will adopt the new technology smoothly?

Cees Louwers, Managing Director, LearningGuide said: "VoIP implementations involve installing new telephone sets and providing users with instructions on how to use and get the most from the new technology. However, most implementations focus on installation and not on end-user support, which leads to issues with the rate of user adoption. LearningGuide supports end-users in the use of VoIP telephones, including supporting users to get the best from the many new features."

LearningGuide implemented its first VoIP support system at TNT Express in the Netherlands, providing TNT Express staff with just-in-time instructions on how to use the new system. LearningGuide has since developed standard support content, for Cisco IP Telephones and has installed VoIP support systems for a variety of clients across both the commercial and public sectors.