Infonetics studies sections of the market and offers reports that are often used to view industry trends and futures. In this study they conducted detailed interviews with 240 organizations that use VoIP products and/or services now or plan to by 2007. They also conducted 450 shorter interviews investigating VoIP adoption rates, and 150 interviews to understand why some organizations are not adopting VoIP.

Here are some interesting highlights -

• 36% of large, 23% of medium, and 14% of small North American organizations interviewed were already using VoIP products and services in 2005
• VoIP adoption will triple by 2010 among small organizations in North America
• The top drivers for deploying VoIP are having an integrated phone system across multiple locations, scalability, operational cost savings, and converging voice and data networks
• Next to basic voice, money saving long distance/toll bypass is the highest ranked application for VoIP
• The percent of users at respondent sites accessing VoIP over wireless LANs grows from 5% in 2006 to 20% in 2008
• Among respondents using in-house VoIP, the most commonly used protocols for their IP phone endpoints now and in 2008 are SIP and the 4 versions of H.323
• Cisco, Avaya, and Nortel, the top PBX manufacturers in North America, head the list of manufacturers of VoIP products currently in use (IP PBXs, gateways, and IP phones)
• Organizations spent an average of $47,667 on hosted VoIP in 2005, growing 34% to $63,799 in 2007; for managed CPE, expenditures grow from $10,865 in 2005 to $28,367 in 2007