Australian Federal Police and VoIP
Here's a story of real-world VoIP productivity gains from the Australian Federal Police. And a key quote -
"It has changed the way we work and increased people's satisfaction."They've converted 10 sites in six months and anticipate 10 to 12 more by the end of the year.
Federal police build on VoIP, eye video
Rodney Gedda
26/05/2006 07:15:59
After consolidating its voice and data teams to deploy and manage its new IP communications infrastructure, the Australian Federal Police (AFP) has started developing applications to streamline its business processes and increase staff productivity.
AFP information services network engineer, Mark Barrett, said after going from standard analogue phones to IP phones with high-function screens, staff were initially concerned, but quickly discovered the benefits of unified communications.
"We haven't tried to force-feed people the capabilities, [but] have a whole bunch of really easy wins on the board like dialling from Outlook contacts," Barrett said at this year's Avaya Connect conference on Thursday in Sydney.
"Once a PA has used it they moan when you take it away form them, because they make hundreds of calls per day."
Another benefit is Outlook journaling, which gives ACT Police (governed by the AFP) an easy way to keep records of interactions with the public.
"ACT Police love the new system because, when they make phone call it's logged into Outlook journal," he said.
Technorati Tags: Australian Federal Police , VoIP
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