The following question came in recently and so far I'm a bit stymied.

We have a Nortel VoIP install in place and I am currently evaluating a wireless headset solution for our laptop users. So far I have been very disappointed in both the Plantronics CS50 VoIP wireless USB headset and all Bluetooth solutions. I have tried working with a couple of Bluetooth adapters (headset profile enabled) and Bluetooth headsets and although I can pair and utilize the combination I am not happy with the quality of voice and transmission.

Do you have any suggestions for a wireless headset solution? Thanks in advance.

This is a great question that I honestly don't have a good answer for. I scoured the net and found lots of ads, but I didn't find a forum anywhere that had much user feedback about good solutions. I use a variety of wired headsets myself, and they all work ok, but none are what I'd call stellar.

From a Bluetooth perspective, I use a Jabra BT-800 with my Treo. I have paired it with my PC and I got it to work with one little niche VoIP program, but not with any others so far. I haven't tried it that much and I'll do some more experimenting with that to see how it works

While I continue to dig, how about you folks reading here? Anyone have any good experience with wireless headsets in the corporate VoIP environment? I don't have access to a Nortel setup to test anything, but I'm assuming if it works in a Cisco setup or Avaya, it will easily work with Nortel.

I guess the other question may be this - if you're using wireless headsets, how are you setting them up> Are you using traditional ones and an ATA to connect like an analog phone?


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