A new blog resource and more thoughts on CRM and Enterprise Application Convergence
Thanks to Rich Tehrani for pointing out a new VoIP blog I hadn't seen before, Solomon's VoIP World. Solomon doesn't list a very elaborate profile, so it's a bit difficult to determine what his focus or background it. Like many VoIP blogs, the promary highlights seem to be aimed at Skype, Zoep for Firefox, Gizmo amd some other predominantly consumer oriented solutions rather than the business enterprise focus we try to keep here.
I did find a nice writeup about Salesforce. com entering the call center market.
Salesforce has charged into the call center marketplace with the release of its newest version of its supportforce product, which has been re-branded Salesforce Services & Support, as well as a handful of new strategic alliances with industry heavyweights, like Genesys Telecommunications Laboratories and Sitel.This is an important trend to watch. Salesforce,com is definitely vying for enterprise business and call center solutions that integrate with CRM applications. That article reinforces some of the points I made in VoIP as another application? Or is VoIP the real converging catalyst? a few days ago. VoIP is a converging technology that brings the power of voice into tighter integration with other applications. Call center applications, CRM applications and enterprise business applications are all going to show tremendous progress in how the integrate with VoIP and pull tightly-coupled solutions together for business this year.
I've added Solomon's VoIP World to the resource blog list on the VoIP Community site too.
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VoIP
IP Telephony
Voice Over IP
Skype
Zoep
CRM
Convergence
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