The snip you read below is a pretty extensive copy-and-paste from Jan in Malaysia. While Jan and I send IMson Skype every now and then and recently started following each other's updates on Twttr (a web service I really like a lot), we've never spoken in voice mode. I follow Jan's posting closely because he runs much closer to the cutting edge of what's going on with Skype than I do.

Corporate Skype keeps crashing on me. «Hello Niklas, Hello Meg, I have a problem with my corporate Skype, can you send a technician to fix it ?» Answer : «No we can’t because you got it for free. Press 1 to call marketing now...».

It’s the 5th time this morning… Looks here. In the middle of a conversation with a business-person. What the heck is going on :

Also noticed that the desktop icon of the corporate skype is not showing the right skype icon. Ah but problem solved. I will call support being a business-guy and all that… Ow wrong, I forgot, beta’s are not supported.

What is the number of the calldesk and helpdesk for corporate skype users anyways ? Maybe that should be mentioned on the interface of Skype callto:skype.corporate. «Hello Niklas, Hello Meg, I have a problem with my corporate Skype, can you send a technician to fix it ?» Answer : «No we can’t because you got it for free, we don’t do support. Go complain on the forum and write another funny story on your weblog». (a fiction of my imagination of course what is written here, but the error and frustration are real, and it is not only me).

If you provide corporate solution, please provide corporate business procedures to deal with support, based on service-levels.

I've taken heat on more than one occasion for my pretty adamant position opposing Skype in the enterprise, but that's a position I don't see changing any time soon. That position's based on security concerns that Skype has never even begun to acknowledge. They dance around with fluffy words about SKype for business, but they've never shown they were serious about the enterprise.  On the other hand, enterprise security managers are pretty serious about keeping Skype out.

Now Jan shows how the average small to medium business (not the enterprise) can put their business at risk by relying on Skype for telephony, traditionally one of the most mission critical services any business uses.

Skype for business? A small home business or as a backup to more secure and reliable tools, but never as a primary communications resource. At least not in my business.