I've written about Custom Call a time or two here in the past. We've tried to pull together a podcast briefing on the phone, but our logistics have just never worked out for some reason. Here's a win for Custom Call with Covist Communications, reinforcing the criticality of good solid billing and operational support systems in service delivery.

Covista Communications Selects CustomCall Data Systems for Billing and OSS

February 25, 2008, Madison, Wisconsin—CustomCall Data Systems announced today that Covista Communications has selected CustomCall’s hosted Webtop BPM solution for bill processing, order management and workflow. According to Randy Weinberger, Vice President of Operations for Covista Communications, “CustomCall is a great choice for us because of their distinct bill processing capabilities, order management workflow and client support.”

“We are very pleased to announce that Covista Communications, one of the nation’s premier facilities-based carriers, has chosen CustomCall to provide billing and OSS services,” said Frank Peregrine, CEO and co-founder of CustomCall Data Systems.

CustomCall’s Webtop BPM is a web-based and workflow enabled billing and OSS solution that lets service providers seamlessly integrate order management, bill processing, customer care, provisioning and revenue management. Webtop BPM includes workflow-driven business process management functionality for administering collections, trouble tickets, number inventory, document management, CPE inventory and other core business processes. A customizable end user web portal is also available with Webtop BPM as well as reseller management functionality.

About CustomCall Data Systems
CustomCall Data Systems, Inc., founded in 1993, offers billing, OSS and business process management solutions for telecommunications service providers. CustomCall clients include CLECs, ISPs, VoIP service providers, wireless, cable MSOs, long distance companies, network wholesalers and resellers. All rely on our secure, scalable billing and OSS solutions, proven reliability and industry leading support. To find out more call 608-274-3009 or visit www.customcall.com.

About Covista Communications
Founded in 1983 and currently headquartered in Chattanooga, Tennessee, Covista Communications, Inc. is a competitive local exchange carrier (CLEC) operating in 48 states as well as an FCC 214 international facilities-based carrier. The company’s fully-redundant nationwide sonet network architecture provides mission-critical voice and data applications to customers throughout the United States. The Covista Communication product portfolio extends from traditional switched and dedicated telephone services to the most sophisticated voice and data solutions, hosted IP-PBX services, enhanced wireless services, data storage, and business continuity/disaster recovery services. Covista offers one of the most competitive agent programs in the industry with exceptional online customer management and high commissions paid fast. For more information, please visit www.covista.com.