Acme Packet probably first to a center stage spot among the companies I watch closely when I talked with them about a VON Magazine article on enterprise VoIP security. I've stayed in touch, spoken with them regularly, and followed their progress since. They'll be participating in a panel I'm moderating at the ITExpo in September and I'm looking forward to meeting in person and doing a podcast update from the event.

This morning, Acme Packet announced a new professional services program, Net-ASSURE, (Assist, Support, Scale, Upgrade, Recommend, Evaluate), a new portfolio of premium professional services designed to optimize the Net-Net® session border controller’s (SBC) delivery of trusted, first-class interactive IP communication services. Acme Packet’s Net-ASSURE program facilitates its customers’ ability to advance the introduction of IP communication services, whether they are introducing an initial Voice over IP (VoIP) offering or deploying advanced IMS-based communication services.

For many business, professional services are vital to the success of their implementations. The in-house expertise is always a challenge with a new technology. I see this addition as really adding to the depth or service Acme Packet brings to customers.

Acme Packet Introduces Net-ASSURE Portfolio of Premium Professional Services
New, customized services optimize Acme Packet session border controller delivery of VoIP and other interactive IP communication services

BURLINGTON, MA, JUNE 13, 2007—Acme Packet® (NASDAQ: APKT), the leader in session border control solutions, today announced Net-ASSURE (Assist, Support, Scale, Upgrade, Recommend, Evaluate), a new portfolio of premium professional services designed to optimize the Net-Net® session border controller’s (SBC) delivery of trusted, first-class interactive IP communication services. These new services include an advanced set of planning, testing, implementation procedures and support coordination services. Net-ASSURE services are customized to complement the capabilities of Acme Packet customers, distribution partners and product partners.

Acme Packet’s Net-ASSURE program includes five new service offerings:

• Performance and scalability benchmarking – performs tests based upon customer requirements, including hardware and software revisions, configuration, call flows and registration frequency, to determine the number of SBCs required for initial deployment or expansion, or to assess the impact of changes such as new software revisions, SBC feature utilization, revised call flows, etc.
• Configuration optimization – conducts a detailed review of existing SBC configurations and provides recommendations adhering to Best Current Practices to maximize performance, scalability and security
• Method of Procedure (MOP) development – develops, tests and documents a step-by-step procedure that allows the customer to enable a new SBC software feature or upgrade with confidence
• Customer program manager – supplies a dedicated resource to manage all Acme Packet service activities, including trouble ticket status reviews and communication, issue escalation, resolution action plan development and implementation, project-specific service coordination (network-wide configuration or software upgrades) and feature enhancement reviews
• Certified interoperability testing – performs tests between Acme Packet SBCs and products from third party vendors and generates Interoperability Test Reports

“Acme Packet’s customers rely on our technology to secure the borders of their networks to ensure the delivery of trusted, first-class, interactive IP communication services,” said Erin Medeiros, Acme Packet’s vice president of professional services. “They also rely on our professional services organization to provide a sensible and sound migration strategy for their IP network maturation as they grow beyond early implementations to more complex, truly innovative service offerings.”

Acme Packet’s Net-ASSURE program facilitates its customers’ ability to advance the introduction of IP communication services, whether they are introducing an initial Voice over IP (VoIP) offering or deploying advanced IMS-based communication services. Available as part of Acme Packet’s professional services programs, these new services are easily customized to meet the specific market, service and technical requirements of Acme Packet’s customers, distribution partners and product partners.

About Acme Packet
Acme Packet, the leader in session border control solutions, enables the delivery of trusted, first class interactive communications - voice, video and multimedia sessions - across IP network borders. Our Net-Net family of session border controllers supports multiple applications in service provider, large enterprise and contact center networks - from VoIP trunking to hosted enterprise and residential services to fixed-mobile convergence. They satisfy critical security, service assurance and regulatory requirements in wireline, cable and wireless networks; and support multiple protocols - SIP, H.323, MGCP/NCS and H.248; and support multiple border points - interconnect, access and data center. Our products have been selected by over 390 service providers in 77 countries, including 23 of the top 25, and 75 of the top 100 service providers in the world. For more information, contact us at +1 781.328.4400, or visit www.acmepacket.com.

Acme Packet Safe Harbor Statement
Statements contained herein that are not historical fact may be forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Such forward-looking statements may relate, among other things, to our position in the session border control market, our expected financial and operating results, our ability to establish and maintain intellectual property rights, our ability to build and grow Acme Packet, the benefits and advantages of our products, including any enhancements or new features, services and programs and our ability to achieve our goals, plans and objectives. Such forward-looking statements do not constitute guarantees of future performance and are subject to a variety of risks and uncertainties that could cause our actual results to differ materially from those anticipated. These include, but are not limited to: difficulties in growing our customer base, difficulties leveraging market opportunities, difficulties providing solutions that meet the needs of customers, poor product sales, long sales cycles, difficulty developing new products, difficulty in relationships with vendors and partners, higher risk in international operations, difficulty managing rapid growth, and increased competition. Additional factors that could cause actual results to differ materially form those projected or suggested in any forward-looking statements are contained in our recent filings with the Securities and Exchange Commission, including those factors discussed under the caption “Risk Factors” in such filings.
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