Unified communication is becoming a standard for how businesses communicate effectively and promises to streamline business processes.

Yesterday, Network General announced another new product that really deals with unified communications. It is called VoIP Forensics and is really gaining attention across the VoIP channel.

Network General has noted that their customers are rolling out unified communications at an increasing rate. They’ve deployed web-based push-to-talk systems, integrated their web conferencing with VoIP technologies, and their call centers are now converting their applications to take advantage of this new infrastructure. The future of voice and video technology has been decided. The challenge now is on maintaining the implementation, the ongoing performance, and the resolution of issues associated with unified communications.

Streaming applications (voice with collaboration services like email, calendaring, and instant messaging) can quickly overload the network, leading to slow application and network response, intermittent application and network outages, sluggish routing, unwarranted infrastructure upgrades, and lost productivity. Other business critical real-time applications do not just become "slow" when the network is overloaded - they cease to operate usefully. Network General has a solution.

Their goal is to simplify the complex layers of information so it may be clearly viewed and easily understood by anyone running the program.

The release of VoIP Forensics will enable IT mangers to effectively receive instant displays of the correlations of voice and video communications with data traffic patterns; preventing dropped VoIP calls, loss in quality and helping IT professionals effectively manage a converged network environment and simply unified communication.

Here's a Network General video talking about the issue.

Technorati Tags: Network General, VoIP Forensics, VoIP, unified communications