Siemens Communications today announced that they are the first to gain dual Genesys Gold Partner Certification in North America.

The Gold Certification Program provides technical differentiation to partners who demonstrate a superior level of expertise in specific product areas and have a proven record of successful, quality implementations. The dual certification underscores Siemens’ commitment to open IP applications in the contact center and recognizes the vendor as a Genesys partner that provides exemplary expertise with an extreme focus on high customer satisfaction.

The Genesys Contact Center Suite improves customer interaction routing through IP telephony while the Genesys Voice Platform provides interactive self-service and specialized speech applications. Siemens offers both solutions and delivers added value with customized systems integration, project management and professional services to meet customers’ needs.

Siemens Communications Gains First Dual Genesys Gold Partner Certification in North America
Distinction highlights Siemens’ commitment to serving customer contact centers with IP communications solutions based on open standards

BOCA RATON, Fla. – May 7, 2007 – Siemens Communications [NSYE: SI] today reaffirmed its commitment to training, technical expertise and customer satisfaction by announcing that it has achieved Gold Partner Certification on the Genesys Voice Platform (GVP), part of the Gold Certification Program driven by Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company [Euronext Paris and NYSE: ALU]. The award adds to the Gold Certification for the Genesys Contact Center Suite obtained by Siemens in May 2006, making Siemens the first Genesys North American partner to hold dual Gold Partner Certifications and highlighting Siemens’ commitment to deliver leading-edge open communication solutions that cost-effectively incorporate the latest technology for joint Siemens-Genesys contact center clients.

Partners for more than 10 years, Siemens and Genesys help businesses transform their contact centers into dynamic assets that provide excellent service and high agent productivity. The Genesys Contact Center Suite improves customer interaction routing through IP telephony while the Genesys Voice Platform provides interactive self-service and specialized speech applications. Siemens offers both solutions and delivers added value with customized systems integration, project management and professional services to meet customers’ needs.

The Gold Certification Program provides technical differentiation to partners who demonstrate a superior level of expertise in specific product areas and have a proven record of successful, quality implementations. The dual certification underscores Siemens’ commitment to open IP applications and recognizes the vendor as a Genesys partner that provides exemplary expertise with an extreme focus on high customer satisfaction.

“The Gold Certification Program improves customer satisfaction through high-quality implementations,” said Brad Coleman, senior vice president, Worldwide Customer Service at Genesys. “Siemens was awarded this certification for proving its ability to deliver quality service and customer satisfaction.”

Siemens customers attest to Siemens’ expertise with GVP that led to Siemens’ latest Gold Certification. Portland International Jetport in Portland, Maine, deployed GVP through Siemens HiPath Professional Services to expand self-service offerings for commuters and flyers. The application offers an easy-to-use “single number service” for anything a frequent traveler might need to know about the airport – including arrival and departure information, parking lot advisories and client services – and offers immediate access to customer service representatives for assistance. Jetport officials report they are extremely satisfied with the solution which gives them advantages over other regional airports.

To qualify for Gold Certification status, a partner must meet the following criteria:

• A proven history of customer implementations within the past two years
• High customer satisfaction as determined by customer surveys
• A full lab system in place for all Genesys products the partner certifies and supports
• Extensive employee training on all Genesys products the partner certifies and supports
• Adherence to Genesys’ professional services methodologies and best practices
• Full technical support infrastructure, personnel and practices for Genesys products

Gold Certified Partners earn the right to display the Genesys-approved logo and receive exposure and branding through the Genesys Partner Directory. Gold Certified Partners also receive marketing benefits, technical tools and extra services provided only to Gold Certified partners.

Additional details on Genesys Certified Partner Program are available online at http://www.genesyslab.com/about/partners/certificationprogram.

About Siemens
Siemens AG (NYSE:SI) is one of the largest global electronics and engineering companies with reported worldwide sales of $96 billion in fiscal 2005. Founded nearly 160 years ago, the company is a leader in the numerous fields, including medical technology; power systems; automation and control systems; transportation; information and communications; lighting; building technologies; water technologies; and services and home appliances. Based in Munich, Siemens AG and its subsidiaries employ 460,000 in 190 countries. Eleven of Siemens' worldwide businesses are based in the United States and are supervised from Siemens’ U.S. corporate headquarters in New York City. Siemens’ American operations produce annual sales of $18.8 billion and employ approximately 70,000 people in all 50 states and Puerto Rico. For more information on Siemens in the United States, visit www.usa.siemens.com.

About Siemens Communications, Inc.
Siemens Communications, Inc. is one of the world’s leading vendors of Open Communications solutions for enterprises of all sizes, enabling business processes to be more productive, faster and more secure – with any device, network or information technology infrastructure. The company is a wholly owned subsidiary of Siemens AG with about 15,000 employees globally and headquarters in Boca Raton, Fla. For more information, visit www.usa.siemens.com/communications.

About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources – self-service or assisted-service – to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com.

About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved adjusted pro forma revenues of Euro 18.3 billion in 2006 and is incorporated in France, with executive offices located in Paris. [All figures exclude impact of activities transferred to Thales]. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com

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