I'm not familiar with either CustomCall or Simlab.net, but I've focused quite a bit the last few months on the rising criticality of comprehensive OSS systems in deploying unified communications services. This is an area that's getting more and more attention, proving the viability of VoIP as a managed service offering again.

March 20, 2007, Madison, Wisconsin—CustomCall Data Systems, a leading provider of billing, OSS and business process management solutions for telecommunications service providers, announced today that Simlab.net has selected CustomCall’s Webtop BPM for integrated billing, order management and workflow.

“We are very pleased to partner with Simlab,” said Frank Peregrine, CEO and co-founder of CustomCall Data Systems. “Our Webtop BPM solution will enable them to integrate their people, processes and systems and continue to offer exemplary customer service as they grow their business.”

According to Anthony Hidalgo, Executive Vice President of Simlab.net, “Webtop BPM from CustomCall will help us increase revenues and build a more responsive organization all while maintaining our commitment to superior customer service.”

Webtop BPM enables telecommunications service providers to seamlessly integrate order management, billing, customer care, provisioning and revenue management. With Webtop BPM, service providers can intuitively manage the complete customer lifecycle, whether residential, business or reseller, from original order to MACD to new service roll-outs, all from a web-based interface.

About CustomCall Data Systems
CustomCall Data Systems, Inc, founded in 1993, offers billing, OSS and business process management solutions for telecommunications service providers. CustomCall services CLECs, ISPs, VoIP service providers, wireless, cable and long distance companies and network wholesalers. All rely on our secure, scalable billing and OSS solutions, proven reliability and industry leading support. To find out more call 608-274-3009 or visit www.customcall.com.

About Simlab.net
Simlab.net is one of the New York metro area's fastest growing telecommunications carriers. We provide High-Speed Internet Access, secure private wide area networks, and Hosting Capabilities for growing businesses. Our managed solutions will immediately increase your productivity and reduce your monthly recurring expenses, while lessening the burden on your IT staff, all while ensuring Quality Of Service (QOS) over your entire network. Now, you can focus on your core business activities. Improve your bottom line while Simlab manages the rest. Simlab does it all… one complete customized solution, one provider, one point-of-contact, one bill. Learn more at www.simlab.net.

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