We've been ongoing Qwest customers for a while. Naturally, when you're the incumbent serving a geographic area. there isn't much competition. And while we do a lot of work with VoIP solutions, Sheryl and I have also been Qwest DSL customers. When we moved, it made sense to move all our service intact.

Qwest said there was a problem with the computer system and that the phone line would come live on the 23rd. It did. They said the DSL would come live on the 24th. That's today.

Given that it hasn't been working at all so far, I called them at lunch time. In their helpful way they told me I have to cancel the order because they don't provide DSL at our address. Their service stops 4 houses away. Excuse me?!?!?! I have to cancel the order because you're boneheaded idiots. I don't think so. That order can sit live in the Qwest system in perpetuity. A black mark against customer service. And since when does a service provider, offer the service of customers taking all the flack. Cluetards are at the helm over at Qwest.

In the meantime, Comcast will install high-speed Internet on Thursday. Not my first choice of ISP given their checkered history, but it'll do for now.

In the meantime, we're constrained to Blackberry only for connectivity still.Technorati Tags: Qwest, Comcast, Internet access, cluetards