VoIP in the Business Infrastructure
I saw this really interesting article on CIO Today that I thought I'd share -
Building VoIP Into the Business InfrastructureAugust 3, 2006 9:27AM
Presence capabilities in a VoIP system make it clear who is available by phone or IM, and the combination of these features with built-in voice, Web, and videoconferencing makes it simple to fire up an ad hoc collaboration session for far less money and effort than when using outside conferencing services.
Voice over IP is slowly but surely making strides at organizations far and wide. According to Infonetics Research, 36 percent of large organizations were already using VoIP products and services in 2005. And a few are embracing the full promise of VoIP, which is the creative integration of voice and data in ways that change the way people work.
What really caught my attention is the tale further down in the story of Subway using "XML-enabled Cisco 7970G IP phones with color touchscreens, together with a back-end Cisco Call Manager cluster, Unity server, and IPSession software from IPCelerate, which runs on the same servers as Call Manager." It's a classic use of VoIP to enhance business process.
Good story overall. And if anyone knows Les White who owns the 30 Subways, or the Cisco team who worked on the solution, I'd love to talk to you about what you did.
Technorati Tags: VoIP, unified communications, Cisco, Subway
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