IP PBX Report
This article posted on VoIPNews on Friday -
IP PBXs: Features? What Features?What's interesting is that this report isn't a wild-eyed view of how VoIP and how IP PBXs will disrupt the market. Rather, it points to a common trend that shows the same decision criteria that have always been used for TDM PBXs are being used to drive the IP PBX decision for many businesses.
Bringing the newest telephone technology to the enterprise requires making the oldest arguments.
For VoIP fans, the good news is that IP telephony in the enterprise, as evidenced by global sales of IP PBXs, is on track to almost totally replace its TDM counterpart. The bad news is that it's only replacing, not displacing. And the disruptive types who would like to speed their companies' take-up of VoIP have a big problem: The things that make IP PBXs so attractive to users carry little weight with those deciding whether to deploy them.Figures from a couple of research firms tell the story. According to Infonetics Research, 75 percent of the PBX lines sold in the world in the first quarter of 2006 were of the IP variety. That's up from 63 percent in 2004 and 71 percent in 2005.
Dell'Oro Group, which measures the market somewhat differently, found that 14 percent of lines sold in Q1 were in pure IP PBXs, 51 percent in hybrid IP/TDM boxes, and 37 percent in TDM-only PBXs. It also found, however that the IP portion of the total installed base of enterprise phones was just 27 percent in 2005, up from 21 percent the year before.
It does indicate that willingness to swap out existing telephony technology for new VoIP systems is on the rise, particularly when some other driver, like deploying a new CRM system, enters into the mix.
Key observation -
...the trend has less to do with very new business ideas like unified or
blended communications than with very old ones like avoiding risk and
cutting costs.
blended communications than with very old ones like avoiding risk and
cutting costs.
Technorati Tags: IP PBX, VoIP
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